Wigen Careers – Field Service Technician

Job Title: Field Service Technician

Location: Remote

Salary Range: $50/hr – $60/hr

Company Overview:
Wigen Water Technologies® has been a leader in custom water treatment systems since 1965, combining innovative U.S.-patented technologies with hands-on engineering and manufacturing expertise. Serving industries from municipal to ultrapure, our solutions make a real impact on communities and the environment. Backed by the global resources of Metawater but driven by a collaborative, people-first culture, Wigen is the perfect place for professionals who want to grow their careers while shaping the future of water.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

About the Role:
Work on cutting-edge water treatment systems while traveling across the U.S. (and internationally). If you’re a hands-on problem solver who thrives in the field, this role was built for you. This position requires strong mechanical aptitude, with the ability to support sophisticated water treatment systems, for a wide variety of challenging applications. The Field Service Technicians will repair and commission process technologies such as: reverse osmosis (RO), demineralization (DI), ultraviolet (UV), water softeners, ion exchange, pressure filters, chemicals, ultrafiltration (UF), nanofiltration (NF), etc. This position requires extensive travel (80%), including some international.

Essential Duties and Responsibilities:

  • Provides courteous and professional customer service support during field visits.
  • Comprehends customer issues/requirements and finds solutions or recommendations.
  • Manages all on-site repairs, maintenance and testing tasks.
  • Diagnose and troubleshoot errors or technical problems and determine proper solutions.
  • Starts-up newly fabricated and installed equipment and trains customer’s personnel on how to operate the system.
  • Works with Electrical Engineering/Automation to troubleshoot and confirm program operation.
  • Keeps positive relationships with contractors, customers, engineers and operators.
  • Knowledgeable on reference and operating materials for the end user.
  • Documents processes followed for service work.
  • Produces timely and detailed service reports.
  • Maintains confidential operational system information.
  • Maintains professional and technical knowledge by attending service trainings, workshops, reviewing professional publications and establishing networks.
  • Offers suggestions to improve equipment or department performance.
  • Shares technical information with other members of service and engineering departments.
  • Available for travel on short notice.

Misc Duties and Responsibilities:

  • Other tasks, duties and projects as assigned by management.
  • Ability and willingness to expand programming knowledge and skills.

Required Qualifications:

  • Associate’s degree or equivalent from two-year college or technical school; or five years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of water treatment technologies and commissioning is required.
  • Efficiently able to diagnose and troubleshoot water treatment issues in the field.
  • Knowledge of plumbing valves, pumps and instruments (pressure, flow, pH, conductivity, ORP, temperature, silica, turbidity, chlorine, etc.) is required.
  • Knowledge in municipal and industrial water treatment is preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, PFD’s, P&ID’s, general arrangements and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to work independently or as part of a team.
  • Well organized with strong attention to detail.
  • Computer skills such as: Word, Excel, RS Linx, RS Logix 500, RS Logix 5000, FactoryTalk View, etc., is preferred but not required.
  • Ability to upload and download PLC and HMI programs and troubleshoot ladder logic PLC programs is preferred but not required.
  • Efficiently able to troubleshoot electrical issues, familiarity with VFD’s, relays, power supplies, PLC’s, HMI’s, etc.

Physical Demands:

  • Regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
  • Frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl.
  • Occasionally required to climb or balance.
  • Occasionally lift and/or move up to 100 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and outside weather conditions. The noise level in the work environment is usually moderate.

Benefits / Pay:

  • 144 hours (18 days) of annual Paid Time Off (PTO). The amount increases after 5 years of employment.
  • Paid Holidays (Schedule of our Paid Holidays is available upon request).
  • Health, Dental, and Vision Insurance options through HealthPartners and VSP/Principal.
  • Flexible Spending Account options (Health and Dependent Care) through Alerus.
  • Company paid LTD, Basic Life Insurance and AD&D policy ($50K).
  • 401k plan through Fidelity with company match.
  • Aflac policy options.
  • $50/hr – $60/hr

Job Type: Full time