Welcome to Wigen Water Technologies, (“Wigen,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://www.wigen.com/, and when you interact with us offline, such as by phone, email, or at trade events.

Please read this policy carefully to understand our practices regarding your personal information. We do not use analytics cookies or similar tracking technologies on our website unless and until you consent to them through our cookie banner, as described in Section 5.

1. Information We Collect

In the preceding 12 months, we have collected the following categories of personal information, as those categories are described in the California Consumer Privacy Act (“CCPA”):

• Identifiers (e.g., name, email address, phone number, mailing address, and IP address)
• Commercial Information (e.g., products or services you request or purchase from us) and Professional or Employment-Related Information (e.g., company name and job title you provide)
• Internet or Other Electronic Network Activity Information (e.g., browser type, time zone, pages visited, time spent on pages, and clickstream data), collected only after you consent to analytics cookies
• Geolocation Data (approximate location derived from your IP address; we do not collect precise geolocation)

We do not collect sensitive personal information as defined by the CCPA. We collect personal information directly from you (for example, when you submit a form or contact us), automatically from your device when you consent to analytics cookies, and from our service providers that help us operate our website.

We retain each category of personal information only as long as reasonably necessary for the purposes described in this policy, generally 2 years, unless a longer period is required by law.

2. How We Use Your Information

We may use your personal data for the following purposes:

• To operate and maintain our website
• To provide you with information, products, or services you request
• To communicate with you about updates, promotions, and news
• To personalize your experience on our website
• To improve our website and services
• To comply with legal obligations

3. Sharing Your Information

We do not sell or share (as those terms are defined in the CCPA) your personal information, and we have not done so in the preceding 12 months. We do not knowingly sell or share the personal information of consumers under 16 years of age. In the preceding 12 months, we have disclosed each category of personal information listed in Section 1 for a business purpose to the following categories of recipients:

• Service providers and contractors, such as website hosting, analytics (including Google Analytics), and email providers, that are contractually restricted from using your personal information for any purpose other than providing services to us
• Legal or regulatory authorities if required by law
• Business partners in the event of a merger, acquisition, or asset sale

4. Data Security

We use appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Cookies and Tracking Technologies

When you first visit our website, a cookie banner asks whether you consent to analytics cookies. We do not load Google Analytics or any other non-essential cookies, pixels, or tracking technologies until you click to accept. Strictly necessary cookies needed to run the website and remember your choice may be used without consent. You may withdraw or change your consent at any time through the Cookie Settings link in our website footer, and you can also set your browser to refuse cookies. We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out, and we will not load non-essential tracking technologies on that browser when we detect it. We do not respond to other “Do Not Track” signals.

6. Your Data Protection Rights

Depending on your location, including if you are a California resident, you may have the following rights regarding your personal information:

• The right to know and access – You can request the categories and specific pieces of personal information we have collected about you, the categories of sources, our purposes for collecting it, and the categories of third parties to whom we disclose it.
• The right to rectification – You can request that we correct any inaccurate or incomplete data.
• The right to erasure – You can request that we delete personal information we collected from you, subject to certain exceptions.
• The right to restrict processing – You can request that we limit the use of your data.
• The right to data portability – You can request that we transfer your data to another organization.
• The right to non-discrimination – We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us by email at privacy@wigen.com or by phone toll-free at 800.240.3330. To protect your information, we will verify your request by matching information you provide, such as your name and email address, with information we maintain. You may use an authorized agent to submit a request on your behalf; we may require the agent to provide your signed permission and may ask you to verify your identity directly. We will respond within 45 days, as permitted by law.

7. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16, and we do not sell or share the personal information of anyone under 16. If you believe we have collected such information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We review and update this Privacy Policy at least once every 12 months and may update it more often. Any changes will be posted on this page with an updated “Last Updated” date.

10. Accessibility and Contact Us

This Privacy Policy is available in a printable format. If you have a disability and need this policy in an alternative format, or if you have questions about our privacy practices, contact us at privacy@wigen.com, 800.240.3330, or 4201 Norex Drive, Chaska, MN 55318.